This week, we were joined by RCS VP of Customer Experience Barry Hill for another RCS Live. Barry and Nate broke down how users can reach out to Support and offered a grab bag of frequently asked questions.
Don’t forget that there are a lot of free RCS tools you can utilize in order to maximize your efficiency. For example, users can book their installation times ahead of time with www.rcsworks.com/bookings , Selector users with advanced firewall configurations can manually license themselves by going towww.selectorlicense.com , users can reset their password via our Forget Password link and finally if you send yourself a Data Exchange, RCS will keep an emergency copy of your database.
Next, straight from RCS Support Engineers, we broke down some methods to speed up the Support process. Users can always email firstname.lastname@example.org for smaller issues that don’t need an immediate turnaround, whereas if there is an off-air emergency, we encourage you to call the main support line (914-259-4900) so that we can get you back on the air ASAP. Make a point to write down important pieces of information like the exact time of the issue or the element in question. It saves Support from having to fish for resolutions stemming from, “I have an issue. At some point yesterday some song didn’t play. I don’t know which one or when it was or why it didn’t play.”
In the upcoming weeks, we’ll be showcasing some great Facebook Live topics. Keep an eye out for Facebook Event Invites and more! As always, reach out if you have any questions or looking for workflow solutions. Don’t forget to follow us on www.Facebook.com/RCSSoundSoftware for updates and we’ll see you every Thursday at 11am ET.