Question: I am getting a message about another user being in the database when I try to start Selector Version 12. There is no one else in the database. How can I get past this roadblock?
Answer: This happens when Selector has been shut down or disconnected from the database unexpectedly. Here are the steps to solve the problem. From the RCS Rainbow Menu press Ctrl + D to enter a command prompt window. Then type DEL *.FLG and press the Enter key. Next type ‘Exit’ and press the Enter key to return to the RCS Rainbow Menu.
Question: How can I restore a database from another machine or system?
Answer: Use Data Exchange. It will ensure your data is properly restored easily and seamlessly and you don’t have to sweat the technical details. Data Exchange also serves as an off-site backup since your data is stored on a secure RCS Server and maintained for up to seven days. In the event you have a system crash your data may still be retrievable by RCS staff to get you going again.
Question: What’s the best way to license my database?
Answer: There are still people who don’t know that Internet Licensing exists. It’s in all flavors of Selector and GSelector and a quick call to RCS Support will allow us to set it up for you. During the call we’ll walk you through the steps of using Internet Licensing. It’s fast and easy and prevents you from having to make a call to get a license.
Question: How can I tell what is causing all of these unscheduled positions when Selector schedules my log?
Answer: Selector 12 and 15 typically have more unscheduled positions than GSelector, depending on the makeup of the database and how the goals and rules are prioritized. A quick and easy way to see what is causing unscheduled positions is to use the Unscheduled Report. In Selector 12 and 15 go to your Scheduler menu and select Audit Trail. Highlight the Audit Trail for the day with problems then press the Enter key. Now in Version 12 Now press F10 then F4 to view the Unscheduled Report. In Selector 15 choose Reports and then Unscheduled from the textual menu at the top of the window. The Unscheduled Report shows you a list of the Unbreakable rules that are preventing songs from scheduling.
Question: Why is Minimum Separation not working in GSelector?
Answer: There are three things you need to check. First, make sure Minimum Separation is on the Priority List. Next check that time values have been defined in the Rotation Rules dialog box accessible from the toolbar in the various Goals | Balance windows. If you want to apply Minimum Separation to Vocalists, for example, you would work in the Goals | Balance | Participants window. Finally, make sure the time values have been assigned to all Dayparts. If they are not, you can use the Copy to Daypart toolbar button to copy the values from one Daypart into one, more or all other Dayparts.