Barry Hill is promoted to VP Customer Experience and will be responsible for all touch points between RCS and its customers on the phone, in person and online. Key focus includes customer support and the thriving customer success initiative that Hill created.
Hill commented on his new position: “It is because of my first several years in tech support at RCS that I am honored to accept the VP Customer Experience position. I am looking forward to leading the client-facing teams, because I have been in their shoes. I as they say have the T-shirt.”