Careers at RCS

Install Engineer

White Plains, NY

Job Summary:

Maintains and installs equipment located at Media Monitors field sites and related backend systems.

Responsibilities/Skills:

• Installation, maintenance and repair of antennas for use with computer based radio (AM/FM) tuner cards, including installation of antenna mast and base units.
• Installation, maintenance and repair of video capture hardware for use with from Cable company provided Coax based set top boxes.
• Good knowledge of audio and video software and applications.
• Computer hardware – workstation and server.
• Strong Windows troubleshooting skills, including Windows Server and Workstation operating systems.
• Demonstrated working knowledge of IT/Networking theory, topology, and best practices.
• Remote Administration tools such as RDC, VNC and TeamViewer.
• This is a remote based position that does require some travel.

Education and/or Experience:

• Industry certifications (A+, MCSA, MCSE) preferred
• Demonstrated working knowledge of AV best practices and procedures
• Education Level preferred: 2 Year College Degree or technical school preferred
• Years Total Experience: 5+ preferred
• Cisco CCT, CCENT, CCNA, certifications preferred

Location

White Plains, NY: 445 Hamilton Avenue, 7th Floor, 10601

Position Type

Regular

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Our organization participates in E-Verify.  Click here to learn about E-Verify.

Current employees and contingent workers click here to apply and search by the Job Posting Title.

Apply Here

RCS Field Service Technician

Virtual, USA

RCS, the World’s Largest Broadcast Software Company, has a rare full time opening for a Field Service Technician. This position can be in most US cities.

The RCS Field Technical Services team assists world class broadcast facilities across North America, the Caribbean and beyond. The Field Service Technician’s primary role is to work with customers during the commissioning process and subsequent training of RCS products while onsite and/or remotely. Our priority is to successfully transition customers to our products and ensure they have nothing less than a stellar experience with our team and our software.

The Field Technical Services team is a division of the RCS Customer Experience department which is a 24/7/365-day operation. This position is salaried without the eligibility for overtime and a typical work week is 40 hours with the possibility of some unusual hours. The job requires travel up to 75% both domestic and international.

Duties & Responsibilities

• Frequent travel to customer sites to install hardware and configure software.
• Leads system installations, upgrades, configurations, and maintenance.
• Ensures broadcasting/telecommunications equipment is robust, and reliable.
• Monitors the identification, prioritization, and prompt resolution of system-related issues.
• Conducts training for both individuals and large groups.
• Documentation of every customer interaction including daily installation reports.
• During non-travel weeks this position is responsible for technical support via phone and email.

Qualifications

• Windows Operating Systems and SQL Server.
• Basic LAN administration, setup and configuration.
• Prior telephone troubleshooting or call-center experience.
• Strong customer service and communication skills.
• Propensity to learn with a positive attitude and work ethic.
• Radio and/or TV broadcast experience.
• Radio Automation setup and configuration experience including hardware and wiring.
• Working knowledge of broadcast hardware including analog, digital and AOIP devices.
• Experience with RCS Products; Zetta, NexGen, Aquira,RCS News and/or GSelector is an advantage.
• Prior experience traveling in a technical capacity.
• Ability to lift 40 pounds for purpose of moving and installing hardware.
• Fluency in Spanish is a PLUS!

Location
VIRTUAL, USA

Position Type
Regular

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Our organization participates in E-Verify. Click here to learn about E-Verify.

Click here to apply.