Careers at RCS

RCS Product Support Specialist

Ogallala, NE (Spruce)

Job Summary:

First point of contact for clients by handling phone calls, emails and social interactions from customers in the United States and other countries.

Background

Every day, our software is used by more than 14,500 radio stations, TV music channels, cable companies, satellite music networks and Internet Radio stations worldwide. With 245 million monthly listeners in the U.S., our parent company iHeartMedia has the largest reach of any radio and television outlet in America. For over 40 years, RCS has been providing support and guidance to the world’s audio and video professionals. We now have offices in 29 countries, which means Programmers and Engineers come to us when they have problems that need to be solved. If you have a desire to help people make radio in a challenging and varied environment, you will immediately feel at home at RCS.

For the right candidates, we have an immediate opening for a Product Support Specialist. You could be joining us at one of our locations or from home. We offer full training, a competitive salary, and benefits. After proving yourself there will be opportunities to grow.

Who are we looking for?

• We are looking for people with recent experience working in a Radio Programming or Engineering environment. Knowledge of broadcast software such as GSelector, Zetta or NexGen is highly desirable. Knowledge of Mediabase is also beneficial.
• If you have prior Customer Service experience, we want to hear from you.
• We need people with a built-in ability to prioritize. Your experience in Radio or TV means you know what to do when the Off-Air call comes in.
• Ideally, you already have well-developed troubleshooting and investigative skills.
• We never close! Alternate schedules may be required.
• Bilingual English\Spanish abilities are a plus.
• We need someone with a can-do attitude!

Key Responsibilities

• You will document interactions with customers; provide answers by identifying problems; research answers and guide customers through corrective steps.
• You will work with colleagues to troubleshoot problems in software, hardware, networks, and systems.
• You will be writing up technical documentation that can be used to repair software defects and deliver enhancements.
• You will work with customers to improve software system performance by identifying problems and recommending changes.
• We ask that you keep your skills up to date by participating in educational opportunities and maintaining personal networks.

The Support department’s activities include:

• Handling phone calls, emails, and social interactions from customers in the United States and other countries.
• Working with over 100 colleagues to provide timely and accurate answers on subjects ranging from clock building to audio cards, network infrastructure, or a SQL Server database.
• Providing training to our customers so they succeed with our software and make great radio, TV, podcasts, etc.
• Working with other departments within RCS teams to further extend our product capabilities. 

Skills

The ideal candidate should possess excellent customer service skills and a team focus. Attention to detail and ability to multitask in a fast pace environment is necessary. Candidates should have a fundamentally sound knowledge of networking technologies, Microsoft Windows, and Microsoft SQL Server.

Location

Ogallala, NE: 214 N. Spruce Street, 69153

Position Type

Regular

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Apply Here

Our organization participates in E-Verify.  Click here to learn about E-Verify.

Current employees and contingent workers click here to apply and search by the Job Posting Title.

Sales Management

White Plains, NY

Job Summary:

Looking for experienced Sales professionals with Radio Programming experience. This key position wears two hats. In this job you will be the chief evangelist for our Music Scheduling and online training platforms. You will help bridge the gap between our clients’ needs and development in order to benefit sales of our products and services.

Responsibilities:

• Calls or assists with calls with C level professionals and technical personnel at commercial, industrial, and other establishments and attempts to convince prospective client of desirability and practicability of products or services offered.
• Develops LMS platforms to educate our clients on our software programs and be the evangelist for our music scheduling programs.
• Reviews customer documents to develop and prepare cost estimates or projected savings from client’s use of proposed equipment or services.
• Draws up or proposes changes in equipment, processes, or use of materials or services which would result in cost reduction or improvement in operations.
• Provides technical guidance to clients relating to use, operation, and maintenance of equipment.
• Draws up sales or service contracts for products or services.
• Reviews and constructs RFP responses.
• Provides technical assistance to clients and employees of the clients as necessary.
• Responsible for overall account strategy and implementation plan.
• Responsible for attainment of annual quota.
• Requirement to travel up to 70% of time.
• Represents Company at regional Trade Shows.
• Primary responsibility Northeast Sales Territory.

Qualifications:

• Strategic Thinking – Develops strategies to achieve organizational goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Proficient in PowerPoint, Excel, Word and CRM systems.
• Knowledge of Adobe Captivate or other LMS Platforms is essential.

Education:

• Bachelor’s degree required, MBA a plus

Location

White Plains, NY: 445 Hamilton Avenue, 7th Floor, 10601

Position Type: Regular

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Apply Here

Our organization participates in E-Verify.  Click here to learn about E-Verify.

Current employees and contingent workers click here to apply and search by the Job Posting Title.