We have all been the victim of poor customer service. From a surly waiter to a poorly trained call center support person, things sometimes get lost in translation. When dealing with a company, you want to be treated fairly. You want to be heard. And most importantly, you want to have your problem solved. But beyond solving one problem, you want to be successful at what you do. You want to have a relationship with the product and the people who created it. You want to count on them to help you use that product better.
At RCS we have always taken pride in our top notch customer service & support. Now we are taking it one step further with the creation of my new role: The Director of Customer Success. And that person is me: Barry Hill.
What the heck is Customer Success? Well, think of me as YOUR advocate. Your “Guy on the inside” who will be your personal advocate and make sure your issue gets resolved. If you feel you aren’t getting traction on a problem, let me know. I have been at RCS nearly two decades so I know all the players and can help get a resolution to your issue and make sure you are happy. Tech Support, Sales, Billing, you name it. And when you can use our products better, you will do better at your job. That equals success.
Don’t hesitate to reach out to me with complaints, compliments or for status updates. I would love to hear your ideas on radio and how to make our medium shine on for another 100 years. I would like the opportunity to learn from you, our users and build a community where information is exchanged and most importantly, making sure you made the right decision going with RCS.