Despite COVID, it’s business as usual for RCS and we continue to install all of our products all across the world. We thought it was time for an onboarding refresher to break down all of the steps on how we help you install and configure your RCS system. For this session, we were joined by Brian Willard, Field Technician Services Director, and Adrian Guanipa, GSelector Support Lead, to go through each product and how we guide you through the onboarding process.
The most important part of any install and configuration is knowing all of the details. That’s why Brian and Adrian have complied a checklist of every small detail that you may have missed. Let’s be honest, you’re operating your station(s) AND learning a new piece of software. That is a lot to juggle for you and your staff. By taking point, let us help you with the process. Throughout this RCS Live, we joke that we’ll “hound you for information” and that’s because we want to make sure everything is installed the way YOU need it to be. So as the first major step in the onboarding process, we’ll be asking you a lot of questions to make sure we know the answers and understand your specific workflows. Of course, if you’re installing Zetta, most likely you’ve already worked out the major details between Sales and Brian himself.
If your onboarding consists of Zetta and GSelector integration, we prefer to space out training sessions for you and your team so that we don’t overwhelm users. Usually, we schedule the GSelector training two weeks before the Zetta installation. Every new GSelector client will receive three one-hour training sessions and two half hour follow up sessions. If you’re upgrading to Zetta, then you’ve already purchased Field Technician Service time, in which our FTS team will conduct multiple training sessions for you and your team. We like to break these up between departments, so there might be a programming session one morning, traffic in the afternoon, and when we switch over to live Zetta, we’ll be on hand to answer any questions during the morning show. Both the GSelector server installation and the onboarding training can be scheduled online via one of our RCS onboarding portals. If you’re an existing RCS customer, it’s the same installation portal if you’re looking to schedule an upgrade your current system.
In regards to metadata, we have seen all types of ways users have created a database. Simply put, we’ll convert whatever metadata or audio you give us. In regards to GSelector, we can import or build any database as long as we know where to include the data. Most users define an Excel column header with their desired attribute, which we can convert so that GSelector can correctly import it.
At the end of the day, we have thousands of clients who have converted their database and we have seen it all. Rest assured, we’ll be available to not only ease your mind, but provide any helpful tips or guidance along the way. And if you do have any questions or concerns, don’t hesitate to reach out to your onboarding contact. Finally, we’re also very flexible and understanding in case life throws you and your team any curveballs during the onboarding process. Again, your onboarding contact is here to help guide you, so don’t hesitate to contact them. Also note, if you would like a copy of any of the documents reviewed in this video, please reach out to your local RCS Sales Representative and we’ll forward them along.
Here at RCS, we are excited for our upcoming products releases, including Zetta 5.20.1 and GSelector 4.9.0. Expect RCS Live sessions in the upcoming weeks, in which we’ll break down each product’s new features. We’re also planning on demonstrating Zetta Site Replication vs. Z-Casting, Zetta Hot Sparing, and of course, more GSelector scheduling tips and tricks. We’ll be posting Facebook events to RSVP and set reminders. Make sure you follow us on www.Facebook.com/RCSSoundSoftware and if you have questions you want answered, let us know and we’ll cover them every Thursday at 11am ET.