You have questions and RCS Support is here to help answer them. As part of our ongoing RCS Live series, we were joined by Barry Hill, RCS VP of Customer Success, to offer a greater understanding of how Support works, COVID updates and we revealed our 2020 RCS Support Technician of the Year!
First, it goes without saying, but still – RCS Support is always here to help you! In the words of Barry Hill, it’s what you pay for, so don’t hesitate to call or email RCS Support with your questions or troubleshooting issues. We’re available 24/7 via telephone (+1 914-259-4900) or email (firstname.lastname@example.org). What’s best, phone or email? That all depends on the severity of the issue and your comfort level. Obviously, if there’s an off-air emergency, you’ll probably want to call in instead of sending an email. In addition, we’re here to answer any type of question – no matter how big or small.
Next, we had the pleasure of announcing our 2020 RCS Support Technician of the Year. The Support Tech of the Year has the highest score average from all of the customer surveys, so they’re essentially voted by you! Plus, the winner gets their name on the coveted Golden Phone trophy. This year, the award goes to – drum roll please – PHIL NEWMARK! Congrats Phil! This is actually a back to back win for Phil, who also won the Support Tech of the Year in 2019. We also revealed January 2021’s Support Technician of the Month, which was awarded to SARA DIAZ!
Finally, Barry and Nate reviewed some of the other RCS products you may have noticed through your radio travels. Media Monitors tracks all types of audio and logs to better offer sales and programmers insights on trends and the ability to preview audio elements. Mediabase is also available to rank and analyze music charts. Don’t forget, both of these services can be imported and integrated into GSelector’s Interface tab so that programmers can schedule based on research attributes, defined under Setup | Research. Think of Research Columns like GSelector Category Groups and Research Attributes like Categories. Users can then set Goals or Rules in their Priority List to assist GSelector in scheduling based on those Media Monitors, Mediabase, Test All Media, or Critical Mass Media defined research scores.
As we roll on with 2021 we have more RCS Lives on the way. You may have noticed a collection of Facebook Events and we’ll continue to add additional RCS topics so that you can RSVP, set reminders and post your questions that will be answered live in real time every Thursday at 11am ET.
We’re still looking for GSelector 4.9.0 and Zetta 5.20.1 Beta users! If you’re interested in getting the latest and greatest from RCS, reach out to your local RCS office and let them know you would like to become a Beta power user. See you next week for another RCS Live.