Remote Capabilities in the Age of Coronavirus with RCS

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Q&A in the Time of Remote Workflows: Zetta2GO

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Thursday kicked off another open Q&A Remote Workflow session. Reminder that RCS will continue to host Facebook Live sessions twice a week for the foreseeable future. If you have any questions or are looking for remote solutions for you and your team, you can always ask us via social media (www.facebook.com/RCSSoundSoftware), live@rcsworks.com or tune into one of our open sessions.

In a very user focused session, we covered a wide array of topics from Zetta2GO, Zetta Cloud Based Disaster Recovery and Selector2GO, just to name a few. Highlights included RCS recommended Zetta2GO configurations. If you’re a Mac user, after some Apple updates, RCS recommends users combine Zetta2GO with Safari. Do you need processing for your Zetta2GO microphone? We would ask, “With all the processing done down the line, how does your voice track sound? If it sounds ok, then Zetta and your station’s processing is doing the heavy lifting. If it doesn’t, perhaps it’s time to upgrade your mic.” We covered Zetta2GO voice track settings (From the iVT module, choose the gear settings icon and then make note of the Audio and Behavior Settings tabs) as well as the Configuration / Global Settings.

After showcasing some real life RCS user remote configurations, we pivoted to Zetta Cloud Based Disaster Recovery, discussing the benefits of a Cloud Radio Automation backup source. Like the 2GO products, by utilizing a URL and not an app, multiple users can access and control the station, including voice tracking and adding new audio. When disaster strikes, enable Zetta Cloud Based Disaster Recovery’s online stream from your phone and you’re back on the air instantly. After the disaster, simply restore your Zetta backup and operate back from your studio. Right now, if new users sign up for Zetta Cloud Based Disaster Recovery, RCS is throwing in a free Zetta2GO license. Remember, a Zetta2GO license acts as a seat. An unlimited number of users can access that seat at any given time, which can be beneficial if you’re practicing social distancing and your team is working remotely. Reach out to your local Sales Representative now to make sure your installation and bonus Zetta2GO seat is next in line to be configured!

Finally, there were some GSelector users who wanted to talk about some new features, like changing GSelector’s theme: Tools / Global Settings / Appearances / Style. Just make sure to close and reopen GSelector so that Windows recognizes the change. Next, there was a discussion on how to properly configure a remote GSelector. If you’re traveling and need multiple devices to quickly access GSelector, then RCS recommends to focus on Selector2GO to schedule, edit the log and/or export to your local automation. If you’re integrated with Zetta, then any live changes are instantly reflected in Zetta2GO or Zetta proper. If you are working from a home office and are utilizing GSelector throughout the day, then RCS recommends that you use the same VPN access to connect your GSelector client to the GSelector Server. For example, if you open GSelector without a VPN connection, GSelector will wait for the proper authorization access (VPN login) and then you can use GSelector in full. For those who need access to multiple markets or GSelector Servers, create a Remote Server Connection: Tools / Servers / Remote Service Hosts and add a description and the IP of the desired GSelector Server. Then GSelector will ask the user which market or GSelector you would like to open and make live changes.

RCS will be live again next Tuesday at 2pm and will be able to answer questions on any RCS product. As we continue these open questions and answers, the first session’s date and time will float during the first half of the week and the second session will be locked in for every Thursday at 11am (NOTE: All times will be Eastern).

The Show Must Go On – Keeping Your Business On Air In An World Of Uncertainty

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Staff illness, unexpected absenteeism, unscheduled studio closures, inability to travel and the potential for transport and infrastructure failure around your business, has the potential to wreak havoc to both your bottom line and your audience’s enjoyment. Whatever comes up for you and your team, RCS has got you covered.

The versatility and power of Zetta has proven instrumental in revamping the output of countless broadcasters worldwide. RCS Zetta and its cloud service, Zetta Cloud, together with remote control partner Zetta2GO and the GSelector scheduling software, create slicker, more popular shows with measurably more impact for listeners and commercial partners alike.

By powering up producers and presenters, the essential ‘human component’ in your operation is free to focus on more innovation and more new programming ideas. Technically complex ear-grabbing audio is made ever easier and greater watchfulness as to the needs of the audience – and the means to make them happy – is right there at your fingertips.

But what happens when unforeseen circumstances come between your talent and your business? As the popular saying goes: The show must go on. But no matter how much you forward plan and pre-program, surely the radio machine stops when your team can’t make it into the studio?

Kitchen radio (station)

Maybe not. Zetta’s power to save the day in such situations is two-fold. Zetta is already world renowned as a powerful enabler of playout, eliminating many of the requirements for a studio and backroom staff. Smaller, slicker radio setups are able to program and produce shows that set the standard for quality broadcasting. Your at-risk headcount is reduced and your overheads are smaller than ever, all while your audience continues to enjoy the world-class programming they know and expect.

But it’s the ability to run Zetta from anywhere that’s the real game-changer in these uncertain times. Envisaged as a solution to recover from technical failure, Zetta Cloud functions equally well when circumstance come between your talent and their ability to get to your studio. With a little forward planning, a simple home studio can become the nerve center of your operation via Zetta Cloud, keeping the wheels (and music) spinning.

Zetta Cloud allows Zetta users to seamlessly store their entire Zetta set-up in the cloud and access it from anywhere. All your stings, jingles and music are uploaded and updated, creating the perfect back up ready to run from anywhere should disaster strike. Schedules and metadata are always intact.

Your computer is your studio

Fire up Zetta from home, sign in and you’ll have the same programming you made at the studio right there with your audience none the wiser as to the behind the scenes. As we face increasing uncertainty around the ability to travel, the power to turn any computer into a Zetta set-up truly allows the show to go on. And when normality resumes, Zetta Cloud will intelligently update all your changes, databases and audio back to the master system.

But what if your on-air talent is stuck in a scenario where broadcasting is impossible?

This is where Zetta2GO can step in. Zetta2GO allows any device with an internet connection to take control of a Zetta Automation/Playout setup. Using a tablet or smartphone, a user can view and fire off Hot Keys for a station. Through a browser you can display your logs while the Segue/Voice Track Editor allows the user to add voice track slots in the log, edit the segue, and fire hot keys from a Hot Keys bank. Don’t let travel bans and infrastructure failure prevent your team from putting on their show.

And if the talent itself is indisposed, Zetta has you covered here too by giving you the ability to forward plan. You can use GSelector’s unprecedented scheduling power to program your music in advance, create extended sections of complex audio in Zetta and sequence it all together. It’s so easy to use that anyone with even just a little Zetta experience can step in and run the show your audience and advertisers were expecting.

Backing up to the cloud

After all, Zetta Cloud has backed up your talent’s pre-programming, so their entire show is on the system and ready to go regardless of who’s actually at the controls. Resequence music on the fly, add more music and stings to replace spoken intros and keep the show moving while your talent concentrates on getting back up to speed.

Selector2GO, meanwhile, delivers the same simple ‘mobile play anywhere’ level of control that Zetta2GO offers, but is tailor made for editing your GSelector playlists. Use Selector2GO to sign in on your mobile or tablet, then tweak or completely revamp your music programming from anywhere. This enables you to cope with changes in shows, absent presenters, or the need to edit/replace scheduled music with something more appropriate in a changing world.

Plus – thanks to Zetta and GSelector’s tried and tested, rock solid reliability – if the absolute worst happens, and you’re truly without even the most basic essentials, a simple pre-prepared music and jingle set can be remotely swung in by any member of staff with a login. This solution can take the place of your scheduled broadcasting until someone on your team is ready to get behind a mic once more.

Remote working solution

Selector2GO is part of the RCS2GO line up that joins Zetta2GO and also includes Aquira2GO giving remote access for your sales team to access your broadcast inventory. Yes, even the essential off air talent in your business have their own remote working RCS solution should teams become dislocated from HQ but need to stay in the loop.

Whatever your needs, whatever the scenario, RCS has the software that lets you make better broadcasts from anywhere. Get in touch with us to find out how easy it is to remotely run your stations with RCS today.

RCS2GO Helping Broadcasters All Over The World Work From Home

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Thanks for sharing your work from home stories!  Lou Nash @Lou_Nash, Eloise Carr @Eloise_C, Carlos @carlosradioguy, Miri Green @Miri_Green and Paul Sylvester @paulsylvester75

 

 

Question and Answers in the Time of Remote Workflows

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On Tuesday, RCS hosted their first of many Facebook Live sessions in which they’ll answer any questions from users, provide examples of certain remote options and overall be available twice a week for piece of mind and reassurance that RCS’s line of flexible products can assist users in executing their normal workflows in unprecedented times.

During the latest session, RCS covered each product’s remote capabilities, like the new Zetta Remote package, which is priced for stations on a tight budget that need remote access for the safety of their staff, as well as legacy mobile products like RCS Remote and iPush. After breaking down each product’s feature set, we dove into Morning Shows and how stations can combine multiple sources from different locations into their automation. For example, stations can use Audio Routing  to duplicate one Morning Show on one station to another, utilize Audio over IP to combine multiple sources in a board to a single output, or implementing a traditional FTP approach in which they reconfigure their clock structure to feature Hour 1 Segment 1 (H1S1) into Hour 1 Segment 2 (H1S2), etc… With Auto Import configuration and/or remote audio importing, users can record their next segment while their previous segment is on air. Don’t forget to duplicate your clocks and grids instead of replacing positions, so that when we all can return to our studios, users simply swap back to their original clock and grid structure.

Anticipating that multiple location inputs is the next significant piece of remote broadcasting, RCS has already begun work on a tool to combine each air talent’s source, combine them and send to automation. Stay tuned to future RCS Question and Answers in the Time of Remote Workflows for any updates.

RCS will be live to answer questions on any RCS product in the upcoming weeks. The first session’s date and time will float during the first half of the week and the second session will be locked in for every Thursday at 11am (NOTE: All times will be Eastern).

Remote Capabilities in the Age of Coronavirus

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How does Zetta, GSelector and NexGen adapt to your health policy changes?

In these troubling times, broadcasters are faced with the difficult challenge of how to keep stations on air, while maintaining the safety of their employees. The reality is that we are facing a possibility that broadcasters will not have access to our studios and have to work remotely, which begs the question, “How does Zetta, GSelector and NexGen adapt to your health policy change?”

The good news is that each RCS product is uniquely qualified to allow you to continue to create schedules, add commercials and voice track, all from the safety of your home. After countless conversations with RCS Clients expressing their questions and concerns, RCS hosted a Facebook Live discussion to elaborate and demonstrate how RCS products can keep you on air.

All of RCS’s 2GO line of products, including Zetta2GO and GSelector2GO, can be accessed from wherever, as long as the user has an Internet connection and security authorization, like a VPN. They aren’t apps that need to be downloaded from an app store and can be used across platforms like Mac, PC, iPhone, Android, iPad, Chrome, Firefox, Safari, Edge, etc…Multiple users can simultaneously access their data and make real time changes. During the discussion, RCS covered topics that ranged from scheduling their log, controlling the station, to adding new audio and voice tracking.

Starting with the schedule, GSelector2GO is filled with many of the same GSelector Client features. Users can access their GSelector2GO by going to http://YOUR_GSELECTOR_SERVER/selector2go. Don’t know you the name of your GSelector Server? You can find that information in GSelector under Help and About. Your server name will be listed, usually with a /GSELECTOR. No need to include /GSELECTOR, only the first half. To login, usernames and passwords are the same as your local GSelector. Once in, users have access to their Song and Link Libraries, Clocks, Scheduler, Editor, Analysis and more. To scheduler your log remotely, simply go to the Scheduler and choose your desired date range. If you’re integrated with Zetta, once the log is scheduled, it will immediately be available in Zetta. For those who don’t utilize Zetta and GSelector’s live integration, then they can use the “Export Schedule” icon from the Scheduler tab to export the log to the local automation. NOTE: This step does require an Export Schedule configuration that can easily be setup via a call or email to RCS Support: 914-259-4900 or support@rcsworks.com.

With the log scheduled, users can manipulate and massage the log in GSelector2GO’s Editor. The keystrokes are the same as GSelector Client, for example Control + K to open the Consideration Window. Any changes that are made to the GSelector2GO log are instantly reflected in the local GSelector. Again, all done remotely.

Next, RCS demonstrated how Zetta2GO allows the user to actually control the station, even their actual air shift. Zetta2GO can be accessed from https://YOUR_ZETTA_FILE_SERVER/Zetta2GO. Just like GSelector, you can find the name of your server by going to Zetta’s Help and About. To log in, use your local Zetta username and passwords. Just make sure that users are authorized to access Zetta2Go via the User configuration in the Zetta Client.

Zetta2GO’s On-Air module can play, pause, stop, change modes, and switch Chain Types. The Logs module can move present or future scheduled elements up or down, add new elements, as well as link to the corresponding Voice Track module. There, users can voice track or adjust the segue of any transition, no empty Voice Track positions necessary.

Zetta2GO also has Hot Keys that can be played over the air or locally cached audio for voice tracking purposes. Users can adjust the volume with the Hot Key volume control so that they’re not fighting with the talent’s voice track. Using the Library, users can continue to add new audio via drag and drop or searching through Windows Explorer. Then they can set marks and any desired metadata. Again, all of these new pieces of audio and metadata are instantly accessible from the local Zetta.

Both Zetta2GO and GSelector2GO can be now solutions for users who aren’t already implementing these workflows. Zetta2GO operates with open seats that can feature an unlimited number of users. Usually Zetta2GO seats can be purchased in 1-5 quantity packages and can be activated with short turnover time. Since it’s part of their contract, GSelector2GO is available right now to all GSelector users. Just don’t forget VPN access for those users who are outside of the GSelector network domain.

But what happens if your engineer is the one who cannot make it to the studio? What is your backup plan if they can’t make it in and your Zetta server crashes, hard drive fails, or another potential disaster occurs? For those issues and more, RCS recently released Zetta Cloud Based Disaster Recovery. Truly a Cloud-Based solution, Zetta Cloud was written on Amazon Web Services, following AWS security protocols and is not a virtual machine in the cloud. Think of Zetta Cloud Based Disaster Recovery as an additional station in another market – only in the cloud. Using Site Replication, any schedules, new audio, metadata changes, and backups are all instantly uploaded to Zetta Cloud. Once needed, users can access Zetta Cloud from their cell phone or any Internet browser, like Zetta2GO, and deploy the Zetta Cloud stream. Built with its own encoder, Zetta Cloud can be pre-configured to broadcast from any destination via online URL, be it a local stream or a direct connection at a transmitter site. Once Zetta Cloud is enabled, users can continue to control the station just like Zetta2GO. The On-Air module can control the on-air product, the Logs can adjust the scheduled playlist and voice track with corresponding Voice Tracker, and the Library allows the user to add new audio or adjust current metadata. Once the local station has recovered, the user can restore the backups from Zetta Cloud onto the server, restore any audio as demanded by the scheduled log, and then users can simply deactivate their Zetta Cloud.

For those Zetta users that require some of the Zetta Client features not available in Zetta2GO, RCS introduced a brand new bundle: Zetta Remote Studio. Users will have the same access to specific Zetta modules and workflows as they would if they were in a production studio. With Z-Cast enabled, any new audio, metadata, logs and voice tracks will be sent directly to the local Zetta Server. Think of Zetta Remote Studio as Zetta Client without the ability to control the on-air sequencer. Since Zetta Remote Studio is linked to an existing Zetta Server, new users can expect quick and efficient turnaround with phone installation from an expert RCS field technician.

There are even some legacy solutions for NexGen users. Although they don’t have as much control and flexibility as Zetta2GO, mostly due to technology advancements, there are options. Most NexGen users prefer to install NexGen Remote Studios, which is essentially a standalone NexGen production environment, linked to the local server. Users can voice track and manipulate the local log. Since the NexGen Remote Studio acts as an off-site production machine, users will not be able to control the on-air product as they would with Zetta2GO or Zetta Cloud Based Disaster Recovery. There are some additional apps, like RCS Remote, which can control basic on-air NexGen commands and insert macros or the option to insert just voice tracks, but again, if you’re looking for a true remote “live” studio, Zetta2GO and Zetta Cloud Based Disaster Recovery offers more features with better mobile control, flexibility and unlimited user logins, no matter who or where they need to access the database.

For Sales, there’s even Aquira2GO, in which users can add new proposals and have them approved, attach audio, adjust metadata and maintain their daily call calendar or forecasting. For management, they can run reports for daily revenue, including pacing and budgets. Simply use the url: http://your_aquira_server/aquira2GO with your local credentials.

Many stations are frantically developing contingency plans in the possibility that their on-air staff and producers will be forced to work from home and will not have direct access to their stations and databases. During their Facebook Live discussion, RCS offered a wide array of solutions, both that can be implemented today as well as scheduled in the short term. But as it is with an insurance policy, you don’t get health insurance after you break a leg. So now’s the time to identify your backup plan and if you don’t have access to these solutions, it’s time to reach out to your local RCS Sales Representative for assistance on how you can keep your staff on-air, keep commercial traffic running, and not risk losing your day to day workflows.

Schedule and massage your log with GSelector2GO. Then control your on-air product, add new audio and voice track across multiple users with Zetta2GO.If there is an emergency and your engineer cannot make it into the studio, activate Zetta Cloud Based Disaster Recovery to keep you on the air in the short term, while continuing to control what’s playing, adding new audio and again, voice tracking from anywhere. For NexGen users, install NexGen Remote Studios or control basic features with apps like RCS Remote.

No matter what combination you use, RCS is here to help provide solutions during these unique times. Don’t hesitate to reach out to RCS Support with questions, social media with your concerns (www.Facebook.com/RCSSoundSoftware), or contact your local RCS Sales Representative at www.rcsworks.com.

Radio Zu Rocks Romania with Zetta and Aquira

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Top-rated station wins with innovative programming.

Radio Zu Team
Zu1.jpg – Dumitru Paunescu (standing) and Alexandru Niculescu from Radio Zu, with Jan Petersen (sitting, foreground) during the administrator training for Zetta at Radio Zu in Bucharest.

Bucharest is perhaps best known as the capital and economic center of Romania. It is also known for its iconic Palace of Parliament and thriving nightlife in the historic Lipscani district. Besides all that, Bucharest has become a hotspot for radio in Eastern Europe. Here we will find the main studios of Radio Zu, an innovative broadcaster who has made RCS part of its strategy for success.

The station launched in 2008, and preceded its debut with a massive guerrilla advertising and billboard campaign in Bucharest with the graffiti, “Who is ZU?” Radio ZU managed to become, in a short time, one of most highly rated contemporary hit music radio stations, eventually developing the #1 national radio program, broadcast via 33 local frequencies throughout the country. Radio ZU is co-located with sister station, Romantic FM, which has a soft AC format.

Their initial contact with RCS came in the spring of 2018 via Dumitru Paunescu, a broadcast consultant who knew of it through previous radio projects. Initially, Radio Zu was interested in Zetta, but after the RCS sales presentation, management wanted to know more about Aquira for traffic as well. The RCS field service team was able to devise a solution that allowed them to keep their existing music scheduling software, and integrate it with Zetta. Romantic FM runs with Zetta, GSelector and Aquira.

Radio ZU belongs to the Intact Media Group, which also owns TV Romania Live and several Newspapers in Romania. The station’s format is dance-oriented Contemporary Hit Radio with a target audience of 14-29 year-olds. The station has a highly successful morning show, Mace and the Morning ZU.

Zetta Basics Screencast

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As part of our monthly Facebook Live Series, we break down Zetta basics. In this video, we discussed how users can edit and save their layouts, change their default Import/Export Audio Formats, and adjust Station specific settings like Past/Future Days, ETM & Fill Categories, Normalization and Ducking, as well as setting up Auto-Load folders. We also went into detail how to create and edit Zetta Play Devices, combine them into Play Containers and then assign Play Containers to specific stations. Every second Thursday of the month at 11am ET, we’ll host another Facebook Live event, so don’t forget to set a reminder for next month’s GSelector Facebook Live. If you have any questions or ideas for future topics, you can email us directly at live@rcsworks.com.

Join us for our next Facebook Live event on Thursday by clicking here

RCS Academy Hits the Road

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GSelector and Zetta training is coming to a trade show near you.

When we launched RCS Academy last year, our goal was to bring you top-quality instruction on RCS software in a self-paced, online format. Starting with GSelector Certification, the response has been very positive. As we move into 2020, we’ve envisioned additional ways to educate our customers and expand RCS Academy to include Zetta Certification.

While many people thrive on self-paced learning, others want or need the social component of real-time, in-person instruction. To that end, we’ll be presenting GSelector and Zetta training sessions at several trade shows this year.

Most of the workshops will be in two sessions, dedicated to either GSelector or Zetta. In the first half of the session, RCS trainers and master-users will guide you through the GSelector Library or Zetta Intro / On-Air Module course inside their respective RCS Academy Certification series. You’ll leave the workshop at the conclusion of the each session with a course micro-degree and credit towards becoming either GSelector or Zetta certified.

After taking the course, you will sit with GSelector and Zetta master-users and participate in a database Q&A where you’ll learn tips and tricks to make RCS products work even better for you. When you complete the classes, you will have new music scheduling and automation skills, contacts you can reach out to for help and resources to help keep you learning when you get back to your station. You’ll also get to meet RCS staffers Nate Mumford and Drew Bennett, and ask them anything about GSelector or Zetta.

The lineup for 2020 trade shows includes:

  • Country Radio Seminar (CRS) – February 19-21, Nashville
  • National Religious Broadcasters (NRB) – February 25-28, Nashville
  • WorldWide Radio Summit (WWRS) – March 25-27, Burbank
  • NAB Show – April 18-22, Las Vegas
  • Canadian Music Week – May 19-23, Toronto
  • Momentum 2020 – May 27-29, Orlando
  • The Conclave – June 16-17, Minneapolis
  • Texas Association of Broadcasters (TAB) – July 29-30, Austin
  • Radio Show – September 13-16, Nashville
  • College Broadcasters Inc. – October 21-24, Baltimore

RCS Academy session times vary with each conference. Although walk-ins are welcome, we strongly suggests that you register beforehand. Reach out to your local RCS sales representative or email academy@rcsworks.com to sign up or get more information.

Grant Broadcasters Roll Out Zetta at River 1467

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Precise preparation leads to a perfect premiere

River 1467AMThe Zetta rollout continues across Australia, and by this point, one has to wonder if there are any stations left who are not using RCS automation software. RCS installer Chris Galea recently travelled to the Mildura/Sunraysia region for a visit to River 1467 to begin yet another install.

River 1467 (3ML) is a commercial radio station that began as 3MA Mildura on 25 May 1933, from the T&G Building in 8th Street Mildura. The original frequency was 1390AM but this was altered by Government regulation over the years to the current frequency 1467AM. Although another call sign was originally allocated to the AM commercial radio frequency, River 1467’s official call sign is 3ML. The station is currently located at 130 Ninth Street Mildura near the Langtree Mall. River 1467 is the most-listened-to service for the 40+ demographic.

The Mildura/Sunraysia region is located in northwestern Victoria and southwestern New South Wales in Australia. This area is well known for its sunshine, intensive horticulture including grapes and oranges, as well as grain farms. Its main center is Mildura, Victoria.

Galea had come to River 1467 to complete the second Zetta install as part of a 50 station national deployment for Grant Broadcasters. All RCS software installations involve a great deal of teamwork between the installers and station personnel. Galea was not disappointed with the crew at River 1467. “The River 1467 team consisting of Glen Badans, Gerry Pyne and Stephen Seagale had redesigned the go live structure to make the best use of time. We setup shop in a shoebox style boardroom to review the configure which all had been done by the team prior, I was extremely impressed, I was asking them “what do they need me to do,” because everything was done.”

Galea focused his setup on migrating spot data/audio, identifying mistakes in and out of sat programs for the team to fix, and double checking configuration. He also set up site replication logs between Mildura and Bendigo, as they provide content for each other.

Day two was training day. There were two three-hour sessions separated by a lunch break. In attendance were six local announcers plus an additional visitor from Berri who was a key member in Grant Broadcasters Aquira Roll Out and ongoing support.
Galea adds, “All users were thrilled about the functionality of Zetta, and eager to get their hands on it. There were users staying back after hours to be the first person to get into the studio and play around with it.”

The Grant Broadcasters team powered through other tasks while Galea was training and by the evening, logs were loaded, studio 2 was installed and they were focusing on the finer details. The entire site was ready to be put on air in two days. Galea concluded, “I couldn’t believe the work that Grant had done without any assistance at all!”

The River 1467 transition team, Chris Galea (RCS) taking selfie, Stuart Hughes, Glen Badans (sitting), Gerry Pyne, Anthony Milich and Stephen Segale.

On to day three, which began with more hands on training, where Galea sat beside users in a studio with Zetta playing out “on air” and going through scenarios such as stopping down for a talk break, voicetracking, replacing audio, segueing, hotkeys/stacks/zplayer and editing. When they would make a mistake, Galea would simply say stop, and get them to work out what they did wrong. They would go through how to fix the problem to help ensure that the training was taking hold with staff. Galaea adds, “It was quite fun, I felt like a driving instructor for a car license, and the users gained a lot of experience from it.”